At Trend Wear Sales, we stand behind our premium activewear and transitional collections with the same confidence we put into every stitch. If your purchase doesn’t meet your expectations, our flexible returns policy ensures a hassle-free experience—just as smooth as our moisture-wicking fabrics.

Our Returns Promise

We offer a 15-day returns window from the date of delivery. All items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all accessories
Please note: For hygiene reasons, we cannot accept returns on swimwear, underwear, or earrings unless faulty. Final sale items from our Days of Summer and Collections sections are marked as non-returnable at checkout.

How to Initiate a Return

Follow these simple steps to process your return:

  1. Submit your request: Email our Style Squad at [email protected] within 15 days of delivery using the template below
  2. Wait for approval: We’ll respond within 48 hours with return authorization and instructions
  3. Package your items: Use the original packaging if possible, including all tags and accessories
  4. Ship your return: Send to our Stoke-on-Trent headquarters using a tracked service (we recommend DHL or FedEx)

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. For your protection, we recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance
  • Retaining your proof of postage

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when completed

Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

We currently offer size exchanges for most items in our Activewear and Coats & Jackets collections:

  1. Follow the standard return process
  2. Clearly state your desired size in your return request
  3. We’ll ship your new item once the return is received

Note: Exchanges are subject to availability. If your preferred size is out of stock, we’ll issue a refund instead.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Trend Wear Sales Style Squad, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) to return: – [Product Name] (Size: [Size], Color: [Color]) – [Repeat for multiple items] Reason for return: [Please select: Wrong Size/Changed Mind/Item Faulty/Other] Requested action: [Refund/Exchange to Size [New Size]] I confirm the items are unworn, unwashed, and include all original tags and packaging. Best regards, [Your Full Name] [Your Contact Number]

Faulty Items

If you receive a defective item from our Active Studios or Featured collections:

  • Contact us immediately with photos of the issue
  • We’ll arrange a free return label if confirmed as faulty
  • Choose between a replacement (if available) or full refund

For any questions about our returns policy, contact our customer care team at [email protected]. We’re committed to resolving any issues with the same attention to detail we apply to our British-designed activewear.