At Trend Wear Sales, we’re committed to delivering premium activewear and transitional collections with the same precision we apply to every stitch. Our shipping and returns policies are designed to match the effortless performance of our moisture-wicking fabrics—smooth, reliable, and built for your active lifestyle.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Our Returns Promise

We offer a 15-day returns window from the date of delivery for most items. Your satisfaction is our priority, which is why we’ve made our returns process as streamlined as our performance fabrics.

Return Conditions

To be eligible for return, items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all accessories

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear
  • Underwear
  • Earrings (unless faulty)

Additionally, all final sale items from our Days of Summer and Collections sections are marked as non-returnable at checkout.

How to Return an Item

Step 1: Submit Your Request

Email our Style Squad at [email protected] within 15 days of delivery using the following template:

Subject: Return Request – Order #[Your Order Number]

Dear Trend Wear Sales Style Squad,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return:

  • [Product Name] (Size: [Size], Color: [Color])

Reason for return: [Please select: Wrong Size/Changed Mind/Item Faulty/Other]

Requested action: [Refund/Exchange to Size [New Size]]

I confirm the items are unworn, unwashed, and include all original tags and packaging.

Best regards,

[Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

We’ll respond within 48 hours with return authorization and instructions.

Step 3: Package Your Items

Use the original packaging if possible, including all tags and accessories.

Step 4: Ship Your Return

Send to our Stoke-on-Trent headquarters using a tracked service (we recommend DHL or FedEx):

Trend Wear Sales
83 London Rd
Stoke-on-Trent, GB CH8W 1VV

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. For your protection, we recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance
  • Retaining your proof of postage

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when completed

Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

We currently offer size exchanges for most items in our Activewear and Coats & Jackets collections:

  • Follow the standard return process
  • Clearly state your desired size in your return request
  • We’ll ship your new item once the return is received

Exchanges are subject to availability. If your preferred size is out of stock, we’ll issue a refund instead.

Faulty Items

If you receive a defective item from our Active Studios or Featured collections:

  • Contact us immediately with photos of the issue
  • We’ll arrange a free return label if confirmed as faulty
  • Choose between a replacement (if available) or full refund

Need Help?

For any questions about our shipping or returns policy, contact our customer care team at [email protected].

We’re committed to resolving any issues with the same attention to detail we apply to our British-designed activewear.